General & Company Information
What is Entrywaydesignpro?
Entrywaydesignpro is a specialized brand offering personalized, professional on-site entryway design and setup services. We operate exclusively for clients located within the European region.
Who operates this website?
This website (www.entrywaydesignpro.com) is owned and operated by NEW INTERIOR CONCEPT PTE. LTD. (Company Registration Number: 202316499G), headquartered at 3 Marsiling Industrial Estate Road 4, #01-33, Marsiling Industrial Estate, Singapore 739230.
How can I contact customer support?
You can reach us anytime via email at answers@entrywaydesignpro.com or by phone at +65 63655586. If you contact us outside standard hours, please leave a message, and our team will respond within 24 hours.
Services & Delivery
Do you ship physical products or send digital drawings?
No. We do not ship physical retail goods via courier, nor do we provide static digital files, CAD drawings, or downloadable blueprints.
Are your services provided on-site?
Yes. We provide hands-on, personalized on-site execution and styling services directly at your residential or commercial property within our supported European service regions.
How do I schedule my appointment, and how long does it take?
Upon completing your purchase, our team will contact you within 1 to 2 business days to schedule your appointment. Once scheduled, our specialists will arrive to perform the on-site service within 5 to 10 business days, depending on your exact European location and customization scope.
Payments & Billing
Are these purchases one-time or subscription-based?
All transactions processed on our website are strictly one-time purchases. We do not use subscription models, recurring auto-billings, or hidden installment plans.
Who processes my payments?
All online payments are securely processed through Stripe, our trusted payment gateway partner. We do not store your complete credit card details on our servers.
Refunds & Right of Withdrawal
Can I get a refund or cancel my service?
Because our digital resource allocation, scheduling, and custom planning begin instantly upon order confirmation, all purchases are final once service preparation has started.
What happens to my 14-day EU right of withdrawal?
Under European consumer regulations, online services typically carry a 14-day cooling-off period. However, because our digital delivery and service preparation begin immediately upon purchase, you explicitly acknowledge and agree that once digital delivery has started, you waive your 14-day statutory right of withdrawal and refund.