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Service Delivery Policy

  1. Overview & Business Entity
    This Service Delivery Policy outlines the fulfillment process for all personalized on-site entryway design and setup services purchased on www.entrywaydesignpro.com, operated by NEW INTERIOR CONCEPT PTE. LTD. We serve clients exclusively within the European region. For any delivery or scheduling inquiries, you may contact us at answers@entrywaydesignpro.com or +65 63655586.
  2. Nature of Service (On-Site Execution)
    We provide professional, hands-on, personalized on-site entryway design and physical implementation directly at your property. We do not sell physical goods shipped via courier, nor do we provide static digital files, CAD drawings, or downloadable blueprints. All services are rendered physically by our specialists at your designated European address.
  3. Booking and Appointment Scheduling Process

Instant Digital Order Confirmation: Upon completing your one-time purchase securely via Stripe, you will instantly receive a digital order confirmation via email containing your transaction details and a unique booking reference number.

Scheduling Your Appointment: Within 1 to 2 business days following your purchase, our customer coordination team will contact you via email or phone to schedule your on-site appointment date and time slot according to your availability and our regional specialist dispatch calendar.

  1. On-Site Service Execution Timeframes

Standard Delivery Window: Once an on-site appointment is confirmed, our professional design team will arrive at your European location to perform the service within 5 to 10 business days, depending on your exact geographical location within our European service zones and customization requirements.

Service Initiation & Digital Fulfillment: Because the digital planning, resource allocation, and logistics scheduling for your custom on-site visit commence immediately after your order is processed, digital delivery and preparation are deemed complete within 24 hours of purchase.

  1. Contact Information for Delivery Inquiries
    If you have questions regarding your appointment window, scheduling updates, or on-site logistics, please reach out to our support team:

Brand Name: Entrywaydesignpro

Company Name: NEW INTERIOR CONCEPT PTE. LTD.

Email: answers@entrywaydesignpro.com

Phone: +65 63655586

Registered Address: 3 Marsiling Industrial Estate Road 4, #01-33, Marsiling Industrial Estate, Singapore 739230

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