- Introduction & Data Controller
Welcome to www.entrywaydesignpro.com. For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) for European customers and the Singapore Personal Data Protection Act (PDPA), the data controller responsible for your personal information is NEW INTERIOR CONCEPT PTE. LTD.
If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us via email at answers@entrywaydesignpro.com or by phone at +65 63655586.
- Information We Collect
When you interact with our website, book our personalized on-site entryway design services, or contact us, we may collect the following types of personal data:
Identity & Contact Data: Your full name, email address, phone number, and physical property address where our on-site design and installation services will be delivered.
Transaction & Payment Data: Details regarding your one-time purchases and service orders. Please note that all payment processing is handled securely by our third-party payment processor, Stripe. We do not store your complete credit card numbers, CVV codes, or sensitive banking credentials on our servers.
Technical Data: IP address, browser type, device information, and browsing activity collected automatically through cookies and similar tracking technologies.
- How We Use Your Information
We collect and process your personal data strictly for lawful business purposes, including:
Processing your one-time purchases and executing your requested on-site entryway design services.
Communicating with you regarding scheduling, service updates, and customer support inquiries.
Complying with legal, tax, and accounting obligations, as well as preventing fraud and managing chargebacks in cooperation with Stripe.
- Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
Transaction & Billing Records: Retained for a minimum of 7 years to comply with local tax, financial auditing, and regulatory compliance standards, as well as to defend against payment disputes and chargebacks.
Customer Support & Communication Logs: Retained for up to 3 years from your last interaction to ensure quality service and address any subsequent warranty or project inquiries.
Marketing & Analytical Data: Retained until you opt out or request deletion, or automatically purged in accordance with our cookie retention schedules.
- Payment Processing via Stripe
To process your payments safely and securely, we transmit your checkout details to Stripe, our primary payment gateway provider. Stripe collects, uses, and processes your payment data—including debit/credit card information—in accordance with its own Privacy Policy. - Your Data Protection Rights (EU & Singapore Standards)
Depending on your place of residence (such as the European Economic Area under the GDPR), you possess specific rights regarding your personal data, including:
Right of Access: You can request copies of your personal data.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to legal retention obligations.
Right to Restriction or Objection: You can object to or restrict our processing of your data under certain conditions.